The DevOps methodology hinges on three main principles known as The Three Ways. These are:
Flow: The principle of accelerating the delivery of work through the IT value stream from Development to Operations to customers.
Feedback: The principle of executing fast and continuous feedback from right to left within every stage of the importance stream.
Continual learning and experimentation: The principle of fostering a high-trust culture in the work environment as well as a scientific approach to organizational improvement as part of the daily routine
Popular Communication Tools
Slack’s native features are the flawless medium to create effective teams within DevOps. The app offers integration from a myriad number of other tools (Google Drive, GrowthBot, Splunk, etc.) to establish alerting and monitoring for everything from deployment triggers to Status Hero checkins.
In fact, many DevOps experts swear by Slack as the finest communication tool for the methodology. Slack Apps creates these messaging ways even more flexible. You can, for instance, integrate Hubot to introduce a chatbot to your Slack. You are also able to integrate RSS feeds to the application, which means continue upgrades and announcements can be succeeded easily.
Let us not disremember that Slack can be integrated with GitHub directly, plus it works actually well with Travis, Jenkins, and number of other CI tools. Notifications on construct push and compels are fully automated, making a more seamless feedback loop. Of course, Slack is not the only app suitable for DevOps.
Many teams leverage Zendesk’s customer service and ticketing support to interact with customers. Intercom is one of the excellent tools for connecting with customers to make sure they become an integral portion of your value stream. Plus Jira or Trello are popular project management tools which offer Kanban visualization to task management—perfect for DevOps sprints.
Building an Effective Feedback Loop
Maintaining & writing documentation as a habit is a good thing to inspire, too. Developers often communicate better through notes in their codes and sharing such work is an efficient way of transferring knowledge to others. Plus, the well-documented code is always easier to work with.
Other investors can use writing for same purposes, for making a more consistent chain in a CD/CI cycle and building audits easier to finish. Perfect and transparent documentation is an active best preparation of the Third Way: continual learning and experimentation. In DevOps, there is also a demand for better analytics and comprehensive insights.
This is where additional monitoring resources such as Prometheus (working with Grafana) come in handy. Integration of Prometheus for controlling and collecting time series data is a big step in the right way for container orchestration, mainly if your company uses microservices architecture too.
Grafana, on the other side, provides a more practical visual purpose. It allows users to create alerts and gain visualize insights to allow for better oversight of the DevOps pipeline. Grafana is also contextual, assembling it a better tool to use if you wish to induce your DevOps cycle with data-driven decisions and a perfect view of processes at any endpoint.
Establishing Effective Team Communication
The only mechanism left to do is forming an active feedback loop within the DevOps environment. This is often easier said than done. While you have plenty of resources—and a handful of great tools—to use, it intrinsically falls to the people involved to create an effective communication loop. Establishing the use of communication channels is comparatively easy.
Key stakeholders can be made more accessible too regardless of the communication platform used in the cycle. Feedback management is also a key ingredient. An important part of the communication process is ensuring that feedback is always reaching the right teams (and team members). A crucial enemy to defeat is improving the level of responses in a feedback loop. At the very least, team individuals must understand the feedback they receive, even when no instant solution or further action is available at the time.
Lastly, you need to have good prioritization of messages in a communication process. There are important messages that need immediate response and action, such as when a team or team individual runs into a problem, or when a process is sinking behind and slowing the entire cycle down. Establishing healthy regard to response prioritization can be very helpful for team individuals.