In this article we have described the Principles of Six Sigma Process:
- Concentrate on Customer Demands:
Describing the “quality” from the viewpoint of customers is the basic stage in Six Sigma. Every customer defines quality differently. Business requirements to calculate quality in the same manner its users do. By identifying the demands of the customer business can state the quality to the user.
- Recognize the difference in the process by the use of data:
There are of two types of variation in the process; Natural variation and special cause variation. External factors are responsible for special cause variation; whereas Natural variation is casual typed variation present in the procedure. Reduction in special cause variation is the aim of Six Sigma. To recognize the main reason for the variation, knowing the process is mandatory. The learning of the process must be extensive and deep. Understanding the process will not be grasped unless it is studied. Comprehensive data about the process is significant to acknowledge the whole process correctly.
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After finishing the data collection process test whether the gathered data provides the needed understandings to meet the goals which were set up. In case of failure, you have to repeat the data collection process and collect more information. The data collection process is repeated to find solutions. With the help of gathered data try to find out basic reasons for the variation in the process. After recognizing the basic reasons, evaluate it. Make use of statistical analysis to recognize the important cause for variation.
- Constantly enhancing the process to remove the variation:
Make modifications to remove variation in the process after recognizing basic reasons. So the imperfections in the process are eliminated. Find out the ways to evade the phases which are not making any values to the users/customers. This is useful to eliminate waste in the process. Eliminate variation by identifying it. Never wait for the variation to occur itself. Gather data, communicate to people, and evaluate the data to find variations in the process.
- Involve Individuals from different layers of process and management must involve:
Formation of good teams is an important factor in the foundation of Six Sigma. Individuals who take charge of the Six Sigma processes form the good teams. Training in Six Sigma’s methods is required for the individuals in the team. One of the beneficial factors for identifying variation is making a team with individuals from different background.
You can take an example of Six Sigma process team from health care project includes doctors, nurses, top level management authorities, managers, people from purchasing and operations.
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- Be flexible:
Six Sigma needs flexibility from different points of view. The management system has to understand positive modifications. Professional must be inspired to agree to take the modifications in the system to remove the variation. To encourage the people, the advantages of the six sigma process should be made perfect to all levels of participants. This will help to make the modifications easily acceptable.
Reducing variation in depth is also needed in the Six Sigma process. To acknowledge all the factors of a process—stakeholders, the steps, and the processes used. This will help to make sure that any updated or new process works.
Why Six Sigma Principles are Important:
One of the popular methodologies for process management is Six Sigma as it creates a way through which one can advance their processes. It is a product and a customer-oriented approach. To evade waste and deploying the product by fulfilling all the demands of the customer thereby increasing customer satisfaction is the main objective of a Six Sigma process. Precise data is mandatory in the six sigma process to evaluate the process correctly. The below-mentioned list is also identified as business success factors can be accomplished by executing Six Sigma in an organization.
- Improved Productivity and Amplified Quality
- Decreased Operation Cost and Higher Customer Satisfaction
- Advanced Employee Morale and Productive Work environment
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The organization can decrease the variation in the process by using Six Sigma process. It is possible to focus mainly on customer requirement with the help of Six Sigma methods. Improvement in customer satisfaction for the business depends upon clarity on customer’s requirement. Satisfied customers/users can be the reason for more profits to the business. Six Sigma process can reduce the operation cost and convert it into profit. It also increases the comfort of the employees, this makes a happy and productive workplace. This provides more efficiency, quality, and productivity to the product