Our refund policy is as follows:
Cancellation & Refunds for Online Training
You can raise a refund request for any of our training course within 7 days of the commencement of the first batch that you are entitled to attend. The money back guarantee is void if participant accessed more than 30% content of e-learning course material or have attended online classrooms for more than a day. Also, if the learner download E-Book or recording of the course, in such case the money back guarantee will be void.
Cancellation & Refunds: Classroom Training
We reserve the right to cancel or postpone the training session, or change the training location due to insufficient enrollments, instructor sickness, or other force majeure events like floods, political instability, earthquakes, etc.
- If Exam Prep Pro Training cancels any training session, we provide 100% refund to the participants.
- If participants cancel the registration before 8 days or more to the training session, we will deduct 10% of total paid fees and refund the remaining amount to them.
- If a participant cancels the registration within 8 days or less of the scheduled date for the training, no refunds will be made.
Refunds for Duplicate Payment
Refund of the duplicate payment made by the participant will be processed through the same payment source that was used for payment within 8 to 10 working days after the refund request is approved by ExamPrepPro Training.