Our Policy

We thank you and appreciate your buying of course with us. At ExamPrepPro Training, we ensure that every participant experiences satisfactory services while discovering, assessing and purchasing our self-paced or instructor-led learning courses. With every online purchase, there are some terms and conditions that fall under the Refund Policy. Kindly read the policy, process, and conditions carefully as they provide you important guidelines and information about your rights and responsibilities as a participant. With the purchase of a training course on ExamPrePro Training, you also agree to our Terms of Use, Privacy Policy and Refund policy.

Our refund policy is as follows:

Cancellation & Refunds for Online Training

You can raise a refund request for any of our training course within 7 days of the commencement of the first batch that you are entitled to attend. The money back guarantee is void if participant accessed more than 30% content of e-learning course material or have attended online classrooms for more than a day. Also, if the learner download E-Book or recording of the course, in such case the money back guarantee will be void.

Cancellation & Refunds: Classroom Training

We reserve the right to cancel or postpone the training session, or change the training location due to insufficient enrollments, instructor sickness, or other force majeure events like floods, political instability, earthquakes, etc.

• If ExamPrePro Training cancels any training session, we provide 100% refund to the participants.
• If participants cancel the registration before 8 days or more to the training session, we will deduct 10% of total paid fees and refund the remaining amount to them.
• If a participant cancels the registration within 8 days or less of the scheduled date for the training, no refunds will be made.

Refunds for Duplicate Payment

Refund of the duplicate payment made by the participant will be processed through the same payment source that was used for payment within 8 to 10 working days after the refund request is approved by ExamPrePro Training.

Reschedule of Training

If ExamPrePro Training reschedules the training session, the options available for participants are as follows:

·         If ExamPrePro Training cancels any training session, we provide 100% refund to the participants.

·         The participant can reschedule and attend any of the scheduled training session in the future, according to his/her convenience, at any location.

·         They can send a replacement to attend the rescheduled session. However, this needs to be intimated to ExamPrePro Training minimum 3 days prior to the event.

If the participant raised a rescheduling request, then a rescheduling fee will be applicable as per the below mentioned conditions:

·         If a participant is raising rescheduling request before 8 business days or more to the scheduled date, participant needs to pay 10% of the registration fee.

·         No rescheduling request will be processed within 8 business days or less. However, the participant can send in a replacement with prior intimation.

·         Rescheduling of the training session will be strictly subject to the availability of seats in a particular session.

We take the privacy of our user very seriously and are devoted to protecting your right of privacy as a user of ExamPrePro website. We have put all efforts to make sure your information is secure. Here, you will get a complete understanding about what data is collected and what we do with it.

Our Information Practices

We have taken care of the accuracy of the website, however the content is subject to change. ExamPrePro will not responsible for any damages from the use of the information stored on the server. Our downloadable training material is virus free; however, we are not responsible for damages resulting from virus infection.

Information Stored by ExamPrePro

·         ExamPrePro will never be sold, disclosed or exchanged your information to any third party for marketing or any other purposes.

·         You have complete control over the privacy of your information.

·         You can select to receive offers from us.

We allow you to browse the website without registration

We only store the information that you willingly shared with us. We do not collect and store information about our visitors from any medium. We may use your contact details to get feedback, product support on any issue or to share information about new courses. We also provide an option to unsubscribe, if you do not want to receive email from ExamPrePro Training.

While registering for an online or in-personal classroom training, you require to make online payment and you will be required to provide your personal information like name, telephone number, e-mail address, address(s) and credit card details (number, expiration and CVV number). Your credit card details are never stored in our system as our payment gateway uses Secure Encryption Technology (SSL).

External Links

Our website may have some external links such as third party websites or any other resources. We are not responsible for their privacy policies and information practices. Kindly read the third party’s privacy policies as every website has separate privacy policies and terms of use.

Course Material

The course material is designed only for the education and guidance purpose. The course material is reviewed and updated regularly. ExamPrePro reserves the right to change the content of the training material without prior notice.

Image and Video Capture

Any images or videos captured during the training session hosted and organized by ExamPrePro Training should not be misused. If you register for any ExamPrePro course, your image may be featured in videos and photos of the ExamPrePro classes.

Update/Correction in Personal Information

If we hold any false or wrong information about you, you can contact us to correct information.

Deleting Personal Information

In order to delete your account with ExamPrePro Training, please reach out to our support team at [email protected]

Updating Privacy Policy

We reserve all the rights to make changes in our privacy policy terms at any time.

Intellectual Property

All the content including texts, graphical content, images, training materials and other content that can be seen, heard or experienced on the site are protected by international copyright and trademark, and are belong to ExamPrePro Training or its affiliates, partners, licensors, or third parties. The content and other material can be downloaded for your personal or non-commercial use. Under no circumstance, any content from this website cannot be modified, copied, uploaded, reproduced, distributed, republished, transmitted or posted for commercial use without obtaining written permission of ExamPrePro Training. You may not mirror or frame any page of this website on other websites or webpages. You may not create links that bypass the home page or any other part of this site. You are restricted to use any of the logos or marks appearing on the website without prior written permission from ExamPrePro Training, except as allowable by law.

Transactions

Transactions for the sale or purchase of goods or services facilitated by use of this site will be governed by the Terms of Use unless precisely stated in a particular area of the website. No additional or other terms contained in any purchase or sale order, transmission, document or other communication shall be obligatory upon ExamPrePro Training unless agreed to in writing by ExamPrePro Training. ExamPrePro Training reserves the right with them to refuse service to anyone and to limit the order quantity on any item without any prior notification.

Pricing Disclaimer

For all prices, services, products and offers, ExamPrePro Training reserve the right to make adjustments due to change in market conditions, errors in advertisements, provider’s price changes, course discontinuation, and other extenuating circumstances. However, you still hold the amount that you paid at the time of purchase. ExamPrePro Training can change the information and details mentioned on the site at any time without prior notification or obligation.

Disclaimer

·         PMI, the Registered Education Provider logo, PMBOK, PMP, PgMP, CAPM, PMI-RMP, and PMI-ACP are registered marks of the Project Management Institute, Inc.

·         ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

·         IT Infrastructure Library is a registered trademark of AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.

·         PRINCE2® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

·         Certified ScrumMaster® (CSM) and Certified Scrum Trainer® (CST) are registered trademarks of SCRUM ALLIANCE®

·         Professional Scrum Master is a registered trademark of Scrum.org

·         CBAP® is a registered certification mark owned by International Institute of Business Analysis. Certified Business Analysis Professional, EEP and the EEP logo are trademarks owned by International Institute of Business Analysis.

·         CISSP® is a registered mark of The International Information Systems Security Certification Consortium ((ISC)2).

Our 100% money-back guarantee ensures that if the participants are not satisfied with the stated courses, a refund will be made. ExamPrePro Training offers a 100% money back guarantee on selective course that includes PMP®, PMI-PBA®, ITIL®, CSM®, CSPO® and Lean Six Sigma Green Belt®. Terms and conditions for 100% money back are as follows:

Who Can Avail 100% Money Back

·         In case participants do not clear the certification exam, they get refunds for the remaining amount after deducting the re-examination fees.

·         To eligible for money back, participants need to appear for exam within 30 days duration from the completion of classroom training.

·         If participants do not clear the examination in 1st attempt; they can apply for a reimbursement for the re-examination fees. Participants need to appear for a re-exam within 30 days from the result.

·         Even if the participants do not clear the certification in the 2nd attempt; they can re-appear for examination within 30 days without paying any fees.

·         If participants do not clear the certification exam in the 3rd attempt, which is the maximum number of attempts allowed in a year; participants get reimbursement of the balance of enrollment fees paid by them while enrolling for the course.

·         Participants need to submit their scorecards of examination in order to claim reimbursement for course fee.

·         Participants need to pay the re-examination fees directly and submit a payment invoice to get the reimbursement.

Reimbursement Process

·         To get a reimbursement, participants need to send e-mail scanned copies of their scorecards of each attempt and re-exam fee payment invoice to [email protected] along with the boot camp location and date.

·         After receiving documents from the participant, we will process the reimbursement that may take upto 30 days.

·         The mode of reimbursement payment will be same as the mode of payment for enrollment.

Circumstances When Money Back Guarantee Gets Void

·         Participants not taking the examination within 30 days of the classroom training completion date.

·         Participants not taking the re-exam within 30 days of the previous attempt result date.

·         Participants not maintaining 100% attendance in the Boot Camp.

·         Participants not going through the at least 8 hours of online content. Online study is required for you to familiarize yourself with the course.

·         Failing to score at least 80% in any 3 of the 5 available online simulation tests at www.examprepro.com.

·         Participants not following the instructions and completing the exercises given during Boot Camp.

·         Participants not submitting the required documents to ExamPrePro Training.